Shipping Policy

Last Updated: 10 October 2026

1. Introduction

Welcome to EXCOMMNIAGA SDN BHD.

This Shipping Policy outlines our shipping procedures, delivery arrangements, estimated delivery times, and other important information regarding orders placed through our website.

We aim to process orders efficiently and provide customers with a smooth and convenient delivery experience.

2. Shipping Destinations

EXCOMMNIAGA SDN BHD serves customers in Malaysia, subject to product availability and the delivery coverage of our appointed courier or logistics partners.

Delivery availability may vary depending on the destination address and the shipping services available at the time of purchase.

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

3. Order Processing Time

Orders will be processed after payment has been successfully verified, where applicable.

Order processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

If an unexpected delay affects your order, we will make reasonable efforts to provide relevant updates where possible.

4. Shipping and Delivery Time

Delivery times depend on the shipping method, delivery destination, product availability, and courier operations.

Estimated delivery times, where available, will be displayed during checkout or communicated to customers.

Please note that delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances such as severe weather, public holidays, courier disruptions, customs inspections, or other events beyond our reasonable control.

5. Shipping Fees

Shipping fees may vary depending on factors such as:

  • Delivery destination

  • Parcel weight and dimensions

  • Shipping method selected

  • Courier or logistics service charges

  • Any applicable delivery promotions

The applicable shipping charges will be displayed during checkout where supported by our website.

Customers are encouraged to review the final order total, including shipping fees, before completing payment.

6. International Shipping and Imported Products

Some products sold by EXCOMMNIAGA SDN BHD are sourced from China.

Depending on the product and fulfilment arrangement, items may be shipped from a local warehouse or an overseas supplier or fulfilment location.

Where international delivery or import procedures apply, delivery times may be affected by international transit, customs clearance, and local delivery arrangements.

Any applicable import duties, taxes, or other charges will be handled in accordance with applicable laws and the arrangements communicated to customers before purchase, where relevant.

7. Order Tracking

Tracking information may be provided for shipments where tracking is available.

Customers can use the tracking details supplied to check the progress of their deliveries through the relevant courier’s tracking service.

If tracking information is unavailable or appears not to have been updated for an extended period, please contact us for assistance.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information when placing an order.

Incorrect or incomplete details may result in delivery delays, failed delivery attempts, or additional delivery arrangements.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.

Any additional charges arising from address changes or redelivery will be assessed according to the circumstances and applicable laws.

9. Failed Delivery Attempts

If a courier cannot complete delivery because the recipient is unavailable, the address is incorrect, or other delivery requirements are not met, the courier may arrange a further delivery attempt or alternative collection arrangements.

Customers should follow the courier’s instructions to avoid unnecessary delays.

Any redelivery fees or additional charges, where applicable, will be communicated or determined according to the relevant courier arrangements and applicable laws.

10. Lost, Delayed, or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please check the tracking information first, if available.

If the parcel appears to be lost, significantly delayed, or marked as delivered but has not been received, contact us with your order number and tracking details.

We will review the circumstances and, where appropriate, coordinate with the relevant courier or logistics provider to investigate the matter.

Any replacement or refund will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the outer packaging and the affected products.

Contact us as soon as possible with your order number, a description of the damage, and supporting photographs or videos.

We will review your request and advise you on the next steps in accordance with our Return & Refund Policy.

12. Split Shipments

Depending on product availability, warehouse location, or fulfilment arrangements, items from the same order may be shipped separately.

Where applicable, separate tracking details may be provided for each shipment.

If your order arrives in multiple parcels, please check the relevant tracking information before contacting us about missing items.

13. Contact Us

If you have any questions about shipping, delivery status, or a parcel-related issue, please contact us.

EXCOMMNIAGA SDN BHD

Company Registration No.: 1616832-W

Email: excommniaga@gmail.com

Phone: 016-912 7151 / 019-273 8070

Address: 6-1, Jalan Pelangi 18, Taman Pelangi, Wilayah Persekutuan Kuala Lumpur, Malaysia.

14. Changes to This Shipping Policy

EXCOMMNIAGA SDN BHD may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, or business operations.

Any updates will be published on this page with a revised “Last Updated” date.

Thank you for choosing EXCOMMNIAGA SDN BHD. We appreciate your business and look forward to serving you.