Frequently Asked Questions (FAQs)
General Questions
1. What is EXCOMMNIAGA SDN BHD?
EXCOMMNIAGA SDN BHD is a Malaysia-based trading company offering a variety of products, including T-shirts, clothing, electrical products, and other consumer goods.
2. What products do you sell?
We offer a range of products, including apparel, T-shirts, electrical goods, accessories, and various other consumer products.
3. Where are your products sourced from?
Some of our products are sourced from China, allowing us to offer a diverse selection of merchandise to our customers.
4. Where is EXCOMMNIAGA SDN BHD located?
Our business address is 6-1, Jalan Pelangi 18, Taman Pelangi, Wilayah Persekutuan Kuala Lumpur, Malaysia.
5. How can I contact EXCOMMNIAGA SDN BHD?
You can contact us by email at excommniaga@gmail.com or call us at 016-912 7151 or 019-273 8070.
Products and Orders
6. How can I place an order?
You can browse our website, select your preferred products, add them to your shopping cart, and follow the checkout instructions to complete your order.
7. Are all products displayed on your website available?
Product availability may vary. Please check the product page for the latest availability information before placing your order.
8. Do you provide product descriptions and specifications?
Yes, product descriptions and specifications may be provided on individual product pages. Please review the details carefully before making a purchase.
9. Can I purchase multiple products in one order?
Yes, you can add multiple available products to your shopping cart and proceed to checkout, subject to the website’s ordering arrangements.
10. Can I ask questions about a product before purchasing?
Yes. Please contact us by email or phone if you need additional information about a product before placing your order.
11. Will the product look exactly like the pictures?
We aim to present our products as accurately as possible. However, slight differences in colour, appearance, or packaging may occur due to lighting, screen settings, or manufacturer variations.
12. Do you sell products for personal use and business purposes?
Our products may be suitable for different customer needs. Please contact us directly to enquire about bulk purchases or business orders.
Payment and Checkout
13. What payment methods do you accept?
Available payment methods will be displayed during checkout. Please refer to the payment options provided on our website when placing your order.
14. Is online payment secure?
Please use the payment methods provided through our website’s official checkout process. Do not share your passwords, PINs, or banking security codes with anyone.
15. How do I know if my order has been confirmed?
Please check the order confirmation message or email provided after checkout. If you do not receive confirmation, contact us with your order details.
16. Can I change my order after placing it?
Order changes may depend on the order’s processing status. Please contact us as soon as possible if you need to amend your order.
17. Can I cancel my order?
Cancellation requests are subject to the order status and our applicable cancellation policy. Please contact us promptly to discuss your request.
Shipping and Delivery
18. Do you provide delivery services?
Delivery options, availability, and applicable charges will be displayed during checkout or communicated through our customer service channels.
19. Do you deliver throughout Malaysia?
Delivery coverage depends on the available shipping services and destination address. Please check the delivery options during checkout.
20. How much does shipping cost?
Shipping fees may vary depending on the delivery destination, parcel size, weight, and selected shipping method. The applicable charges will be shown where available before payment.
21. How long does delivery take?
Delivery times depend on the shipping method, destination, product availability, and courier operations. Any estimated delivery timeframe provided should be treated as an estimate.
22. How can I track my order?
If tracking information is available for your shipment, please refer to the tracking details provided with your order or contact our customer service team for assistance.
23. What should I do if my parcel has not arrived?
Please check your tracking information first, if available. If your parcel appears delayed or the tracking status has not changed for an extended period, contact us with your order number.
24. What should I do if I receive a damaged parcel?
Please take clear photographs of the parcel and the affected products. Contact us as soon as possible with your order details and supporting photographs so we can review the issue.
Returns, Refunds and Customer Support
25. Can I return a product?
Returns are subject to the company’s applicable return policy and the circumstances of the request. Please contact us before returning any product for instructions.
26. Can I request a refund?
Refund eligibility depends on the applicable refund policy and the circumstances of the order. Please contact our customer service team with your order number and reason for the request.
27. What if I receive the wrong product?
Please contact us as soon as possible and provide your order number, photographs of the item received, and a description of the issue so we can investigate.
28. What if a product does not work properly?
If a product appears defective or does not function as described, please contact us with your order details and a description of the problem. Any resolution will be handled according to the applicable product and return policies.
29. How long does it take to receive a response to my enquiry?
Response times may vary depending on the volume and nature of enquiries. Please include sufficient details in your message to help us assist you efficiently.
30. How can I stay updated about new products and offers?
Please visit our website regularly for product updates and any promotions announced through our official communication channels.
Contact Information
EXCOMMNIAGA SDN BHD
Company Registration No.: 1616832-W
Email: excommniaga@gmail.com
Phone: 016-912 7151 / 019-273 8070
Address: 6-1, Jalan Pelangi 18, Taman Pelangi, Wilayah Persekutuan Kuala Lumpur, Malaysia.