Privacy Policy

Last Updated: 10 October 2026

1. Introduction

Welcome to EXCOMMNIAGA SDN BHD (“we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal data when you visit our website, make a purchase, or contact us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website and services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you use our website or services:

Personal Information

  • Full name

  • Email address

  • Telephone or mobile number

  • Billing address

  • Shipping or delivery address

Order Information

  • Products purchased

  • Order history

  • Order number and transaction details

  • Delivery and fulfilment information

Payment Information

Payments may be processed through third-party payment service providers. We may receive payment status, transaction references, and other information necessary to process and manage your orders. We do not intend to collect or store your full payment card details unless specifically required and handled through an appropriate secure payment process.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, website usage data, and cookies, depending on the website’s configuration.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and eligible returns.

  • Communicate with you regarding purchases and enquiries.

  • Provide customer support.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud, unauthorised activities, and security risks.

  • Maintain business records and comply with applicable legal requirements.

  • Send promotional messages where permitted by law and subject to your preferences.

4. Legal Basis for Processing

Where applicable under Malaysian law, we process personal data for legitimate business purposes, to fulfil contractual obligations, to comply with legal requirements, or based on your consent where consent is required.

We will take reasonable steps to ensure that personal data is processed for appropriate and lawful purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember items in your shopping cart.

  • Maintain your shopping session.

  • Remember certain website preferences.

  • Understand website traffic and performance.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including checkout and shopping cart features.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment providers: To process payments and refunds.

  • Courier and logistics companies: To deliver your orders.

  • Website hosting and technology providers: To maintain and operate our website.

  • IT, security, and analytics providers: To protect and improve our services, where applicable.

  • Professional advisers: Such as accountants, auditors, and legal advisers where necessary.

  • Government authorities and regulators: Where disclosure is required or permitted by applicable law.

Third parties receiving personal information are expected to handle it appropriately and in accordance with applicable legal requirements.

7. International Data Transfers

Some of our service providers may process or store personal information outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable Malaysian data protection laws and that appropriate safeguards are in place where required.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate and permitted by law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.

10. Your Privacy Rights

Subject to applicable Malaysian laws, you may have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete personal data.

  • Withdraw consent where processing is based on consent, subject to legal and contractual restrictions.

  • Request that we stop certain processing activities where applicable.

  • Make enquiries or complaints regarding the handling of your personal data.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Marketing Communications

We may send updates, promotional information, or special offers where permitted by applicable law.

You may opt out of marketing communications by following the unsubscribe instructions provided in the message or by contacting us directly.

Please note that you may continue to receive essential communications relating to your orders, payments, or customer service even if you opt out of marketing messages.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly seek to collect children’s personal information without appropriate authorisation where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

EXCOMMNIAGA SDN BHD

Company Registration No.: 1616832-W

Email: excommniaga@gmail.com

Phone: 016-912 7151 / 019-273 8070

Address: 6-1, Jalan Pelangi 18, Taman Pelangi, Wilayah Persekutuan Kuala Lumpur, Malaysia.

We will review privacy-related enquiries and respond in accordance with applicable requirements.